Supervisors can effortlessly manage the service provided by the technicians through a map view or Gantt graph.Up to 3000 technicians can be registered in the FSL, which will definitely increase with time.The electronic signature facility is provided by FSL while accepting the work request as well as acknowledging the service.The aim remains to enhance customer satisfaction. The software recognizes the ability of an individual technician and assigns the task appropriately.So, they can manage their travel time and work schedule accordingly. The Service Team will receive the accurate time schedule as per the availability of the customer.So, the features of FSL in Salesforce are as follows: Now that we’ve understood the structure of FSL, let’s move on to the features. Features Of Salesforce Field Service Lightning All of these elements work together to ensure better customer interactions. ![]() Therefore, some of the most commonly used modules in the FSL application are Service Territories, timesheets, and other modules.
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